The Workforce

The role of supervision in a relational organisation

As is often said, hurt people hurt people – it is even more important to consider the flipside: supported people support people. Working with young people and caring for them can be a demanding role, especially in under-resourced and stressful environments. A truly relational organisation also invests in the relationships between managers and staff, creating a positive environment for everyone.

Different people will have different experiences with supervision, not all of them positive and supportive. In some organisation’s supervision can take a more managerial form, where employees actions are investigated and penalised. In others still, supervision is irregular or not well-established. Of course, there are good examples of supervision out there. These typically create a space for employees to reflect, grow and feel supported and are centred on the supervisee’s needs.

There are different forms of supervision, primarily, supervision can be individual or in a group setting. Both forms can be useful and sometimes a combination of both can be the most adaptive. For example, there can be individual supervision between frontline practitioners and their managers and then a group reflection session between peers.

The purpose of supervision or one-to-ones are support, reflection, and learning. For that to be achieved they need to not be judgemental or punitive. It also should be well established on not just happen when there a urgent matter. It can hard to prioritise one-to-ones when the workload is high, but it can further worsen the work environment when the employee support is not prioritised. Although counterintuitive, taking the time for supervision (individual or in group) can create more time elsewhere, as well-supported staff tend to work more efficiently. More importantly, well-supported staff means that a healthy environment is established, which young people in the service will perceive and overall contribute to a comfortable and safe atmosphere.

Reflective questions can guide you in identifying how to potentially improve supervision in your organisation. It might be useful to discuss these questions at a team meeting, as there likely will be agreement between team members.

  • What do you want out of supervision (as a supervisor or a supervisee)?
  • Are your needs currently met by supervision?
  • What has been the most useful supervision or group session?
  • Are you able to prioritise supervision?

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